topic No broadband in Broadband

No broadband

JONNYMARSH1 — Thu, 07 Nov 2024 20:56:56 GMT

Iv got no broadband

Re: No broadband

caesarome — Thu, 07 Nov 2024 21:50:37 GMT

@JONNYMARSH1

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No broadband

Justscott — Thu, 07 Nov 2024 22:04:55 GMT

Hi, always getting trouble with Internet, cannot ever download anything at night to be able to watch it, have to face facts that sky is rubbish at broadband