https://helpforum.sky.com/t5/Broadband/Openreach-install-delay-wire-to-post/m-p/4812053#M436680 <P>Hi. Waited 5 weeks for install. BT Arrived and told us that could not connect to main post due to live wire and need specialist team. Installed grey box. No update from BT or sky. How do we find out who to ask what next. Why does it take so long and why do sky not care?</P> Thu, 07 Nov 2024 20:50:30 GMT TimothyRoberts 2024-11-07T20:50:30Z https://helpforum.sky.com/t5/Broadband/Openreach-install-delay-wire-to-post/m-p/4812053#M436680 <P>Hi. Waited 5 weeks for install. BT Arrived and told us that could not connect to main post due to live wire and need specialist team. Installed grey box. No update from BT or sky. How do we find out who to ask what next. Why does it take so long and why do sky not care?</P> Thu, 07 Nov 2024 20:50:30 GMT https://helpforum.sky.com/t5/Broadband/Openreach-install-delay-wire-to-post/m-p/4812053#M436680 TimothyRoberts 2024-11-07T20:50:30Z https://helpforum.sky.com/t5/Broadband/Openreach-install-delay-wire-to-post/m-p/4812372#M436821 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4241237">@TimothyRoberts</a>&nbsp;<BR />Its likely that Sky are just waiting for an update from Openreach. In situations like this they have their hands tied until Openreach issue an update or make a decision. Sometimes the waiting list for these specialist teams can be quite a while.&nbsp;</P> <P>&nbsp;</P> <P>The best thing you can do is call Sky for updates</P> Fri, 08 Nov 2024 09:27:34 GMT https://helpforum.sky.com/t5/Broadband/Openreach-install-delay-wire-to-post/m-p/4812372#M436821 jamesn123 2024-11-08T09:27:34Z