topic Broadband below minimum guarantee in Broadband

Broadband below minimum guarantee

PrestonPoppy — Thu, 07 Nov 2024 17:47:12 GMT

I have paid to have gigabit braid band with minimum 600 guarantedd. Next the the hub it is only 480 and upstairs it is 150 to 250. When I phoned sky the operative said the minimum guarantee was only for hard wired connection not WiFi. Is that true? What can I do?

Re: Broadband below minimum guarantee

TimmyBGood — Thu, 07 Nov 2024 18:03:26 GMT

@PrestonPoppy wrote:

When I phoned sky the operative said the minimum guarantee was only for hard wired connection not WiFi. Is that true?

That is correct, yes. No ISP actually guarantees wireless speed because they have no control over the size of the property, its construction materials or the local wireless environment: fundamentally all WiFi falls to zero Mbs on the far side of a few walls.

Re: Broadband below minimum guarantee

TimmyBGood — Thu, 07 Nov 2024 18:19:21 GMT

@PrestonPoppy wrote:

What can I do?

For better wireless speed you'd want modern mesh hardware or Powerline to WiFi adapters. Only ethernet cable is guaranteed to deliver line speed to client devices.