topic Internet issues in Broadband

Internet issues

AlfieHayes86 — Thu, 07 Nov 2024 12:39:05 GMT

Hi I'm ment to be getting lest 13.5mb but why have I only been getting 9mb for the last month

Re: Internet issues

Mr+Flibbles+86 — Fri, 08 Nov 2024 09:00:51 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet issues

AlfieHayes86 — Fri, 08 Nov 2024 09:02:31 GMT

Thank you for getting back to me I do hope to hear from your sky team soon

Re: Internet issues

Tom-W19 — Sun, 10 Nov 2024 09:34:31 GMT

Hi @AlfieHayes86

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.