topic Re: High latency/ internet provider has an issue broadband in Broadband

High latency/ internet provider has an issue broadband

Jade119 — Wed, 06 Nov 2024 11:55:52 GMT

I work from home and over the past few days have been having issues where I am unable to use my work laptop as it should. My internal IT department have looked into this for me and have determined that my home WiFi has high latency and that the provider has an issue with the broadband. Can you please get this looked into as soon as possible.

Re: High latency/ internet provider has an issue broadband

Mr+Flibbles+86 — Thu, 07 Nov 2024 10:23:36 GMT

Hi there @Jade119 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: High latency/ internet provider has an issue broadband

Tom-W19 — Sat, 09 Nov 2024 10:25:02 GMT

Hi @Jade119

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.