topic TV in Broadband

TV

Spud5 — Wed, 06 Nov 2024 21:26:50 GMT

Switched providers to sky and received router / puck over 3 weeks ago . Can't get TV package to work at all, broadband is sketchy and customer services a nightmare. Copious amounts of calls resulted in them sending us a new puck - however TV still not working. They then decided I needed to be charged an extra 4 quid per month for sky max which again made absolutely no difference. Awful service, so frustrated and it seems like no one can help. Said they were sending out another sky max - told them no - what is the point . Just keep saying they are going to escalate it. Anyone any idea what's going on? They don't seem to want to send an engineer. Many thanks

Re: TV

MarkGoldsmith — Wed, 06 Nov 2024 21:32:47 GMT

@Spud5 wrote:
Switched providers to sky and received router / puck over 3 weeks ago . Can't get TV package to work at all, broadband is sketchy and customer services a nightmare. Copious amounts of calls resulted in them sending us a new puck - however TV still not working. They then decided I needed to be charged an extra 4 quid per month for sky max which again made absolutely no difference. Awful service, so frustrated and it seems like no one can help. Said they were sending out another sky max - told them no - what is the point . Just keep saying they are going to escalate it. Anyone any idea what's going on? They don't seem to want to send an engineer. Many thanks

Is your broadband sketchy all over your property, or does it improve if you are close to your router or hard wired into it?

What broadband speed where you expecting to your property and what are you getting?

If you are having broadband issues then yes the sky streaming platform isn't going to work.

Re: TV

Spud5 — Wed, 06 Nov 2024 22:27:13 GMT

Yes it's sketchy all over the house, not sure regarding speeds, sorry, thank you for your reply

Re: TV

lettice — Thu, 07 Nov 2024 05:56:58 GMT

I have moved this to the broadband section.

Think first, you need help to get your broadband working correctly, before you can have any reliable chance of a working Sky Stream puck.

What Sky broadband package do you have?

Can you run a speed test from a browser, preferably from a laptop connected with an ethernet cable?

Re: TV

Spud5 — Thu, 07 Nov 2024 07:31:16 GMT

Hi lettice I'm not sure - we upgraded again as we were told we had to to get the sky max when things were not working. Not sure we'd know how to do that . Thanks for the reply

Re: TV

TimmyBGood — Thu, 07 Nov 2024 09:27:12 GMT

@Spud5 wrote:

They don't seem to want to send an engineer.

There isn't any 'engineer' provision for Sky Stream (subscription television) : that's just not in the business model.

There is potentially such attendance for WiFi Max (broadband), but only after a booster pod hasn't resolved WiFi issues.

Re: TV

Spud5 — Thu, 07 Nov 2024 19:47:29 GMT

Thank you , got a text today to say issue all resolved, except it isn't at all - its farcical- going to have to cancel, thank you for your reply.