topic Re: Internet connection in Broadband

Internet connection

Andrius1 — Wed, 06 Nov 2024 22:36:19 GMT

My internet keeps disconnecting, have done sky tests but it says everythink looks okay with is not as had my internet disconnected multiple times today and i work online so i need the internet on all the time , so what can i do , ad if its going to carry on i will cancel my membership with you as you don't provide services what i pay for

Re: Internet connection

Giggsy1977 — Wed, 06 Nov 2024 22:48:40 GMT

Hi @Andrius1 - you're not talking to Sky on here, this is a customer forum.

Is it the Internet connection that has dropped or the WiFi?

Re: Internet connection

Andrius1 — Wed, 06 Nov 2024 23:20:23 GMT

Internet connection

Re: Internet connection

Liz109 — Thu, 07 Nov 2024 00:27:55 GMT

It's the same with me, I've no internet yet the testing says everything is working fine? I'm actually fed up of how it keeps dropping yet paying for a service I'm not receiving

Re: Internet connection

Giggsy1977 — Thu, 07 Nov 2024 00:51:52 GMT

Can you post your router stats?

What colour are the router lights when the signal drops?

Re: Internet connection

Sophh91 — Thu, 07 Nov 2024 00:54:00 GMT

I'm having same issue. Connected without Internet, usual steps do not resolve and app checker says everything is working fine. 2 orange and 2 green lights on router

Re: Internet connection

Liz109 — Thu, 07 Nov 2024 01:03:23 GMT

Yes 2 green lights power and WiFi, 1 orange light voice. No light on internet

Re: Internet connection

Sophh91 — Thu, 07 Nov 2024 01:07:52 GMT

My 2 orange lights are Internet and voice. As annoying as it is, it's good to know it's not my router or anything my end as it's effecting quite a few people

Re: Internet connection

Ditchburn — Thu, 07 Nov 2024 01:49:43 GMT

I got same internet drop out around about 12:30am today. power and WiFi green, no Internet light and voice light amber. Going to bed and will call Sky in the morning

Re: Internet connection

Aime1 — Thu, 07 Nov 2024 05:25:26 GMT

Same issues, have you got sky number to speak with human. I need internet today desperately if I not going to get it back today I will cancel membership as today is important day and I must have internet