topic Re: Internet light off voice orange in Broadband

Internet light off voice orange

Kirsty821 — Wed, 06 Nov 2024 16:14:21 GMT

My internet light is off on my hub and I can't connect to the internet, power green wifi Green and voice orange

Re: Internet light off voice orange

Lizbet — Wed, 06 Nov 2024 16:22:01 GMT

Same here, will watch to see if there's a helpful answer

Re: Internet light off voice orange

RyanKnights — Wed, 06 Nov 2024 16:32:53 GMT

Same issue since around lunchtime

Re: Internet light off voice orange

caesarome — Wed, 06 Nov 2024 16:44:05 GMT

@RyanKnights @Kirsty821 @Lizbet

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet light off voice orange

Leighj41 — Wed, 06 Nov 2024 16:54:02 GMT

Constantly happening in my house too!
when I do a check it says everything is working 🤨

Re: Internet light off voice orange

Lizbet — Wed, 06 Nov 2024 21:51:35 GMT

Our problem seems to have resolved itself - it started during a brief power cut, so maybe it was just that which confused the router.

Thanks for the reply

Re: Internet light off voice orange

Lizbet — Wed, 06 Nov 2024 21:52:46 GMT

Thanks, I'd done most of that already but always rather know things twice than not at all 🙂

The problem has resolved itself, I think it was linked with the brief power cut we had at about the same time.