topic Much slower in Broadband

Much slower

LouiseBarr — Wed, 06 Nov 2024 11:20:41 GMT

The past few months are connection seems to be getting worse and worse. Now it is so bad, that trying to watch something simple like BBC Iplayer is impossible because it is continually buffering. The sky box is also working extremely slow as a result and take a long time to load. Our connections on our phones are also bad and the WiFi on them drops out a lot, I mainly noticed when all my data on my sky mobile was being consumed! I've tested the WiFi as it suggests on the app and everything says its fine, but it really isn't fine! Help!

Re: Much slower

Mr+Flibbles+86 — Thu, 07 Nov 2024 10:21:57 GMT

Hi there @LouiseBarr , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Much slower

Tom-W19 — Sat, 09 Nov 2024 10:23:30 GMT

Hi @LouiseBarr

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.