https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4810033#M436144 <P>I had to contact sky have been told to give them 72 hours to fix issue as nothing I tried worked</P> Wed, 06 Nov 2024 10:36:41 GMT dhutt 2024-11-06T10:36:41Z https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4805554#M434825 <P>I can no longer access octopus energy website or use their app works fine with my mobile data</P> Fri, 01 Nov 2024 17:37:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4805554#M434825 dhutt 2024-11-01T17:37:27Z https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4805660#M434855 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/210418">@dhutt</a>&nbsp;</P> <P>Have you tried rebooting your broadband hub ?</P> Fri, 01 Nov 2024 19:45:25 GMT https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4805660#M434855 caesarome 2024-11-01T19:45:25Z https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4806056#M434988 <P>I have tried all online suggestions unplugged hub disabled shield etc nothing works still can't access octopus energy but only happened recently was ok before</P><P>&nbsp;</P> Sat, 02 Nov 2024 10:43:04 GMT https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4806056#M434988 dhutt 2024-11-02T10:43:04Z https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4806063#M434991 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/210418">@dhutt</a>&nbsp;there is no issue between my Sky connection and Octopus Energy so I wonder if the issue could be the IP address Sky have guven your connection? Powering down you hub for an hour should getvyou a different IP4 address and hopefully sort the issue.</P> Sat, 02 Nov 2024 10:47:50 GMT https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4806063#M434991 Chrisee 2024-11-02T10:47:50Z https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4806448#M435081 <P>Had the hub unplugged for four hours still the same error</P><P>&nbsp;</P> Sat, 02 Nov 2024 16:46:53 GMT https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4806448#M435081 dhutt 2024-11-02T16:46:53Z https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4809706#M436021 <P>Hi. Have you managed to resolve this? I have the same issue and trying the fixes suggested also has not worked.</P> Tue, 05 Nov 2024 20:42:49 GMT https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4809706#M436021 peteruns 2024-11-05T20:42:49Z https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4810033#M436144 <P>I had to contact sky have been told to give them 72 hours to fix issue as nothing I tried worked</P> Wed, 06 Nov 2024 10:36:41 GMT https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4810033#M436144 dhutt 2024-11-06T10:36:41Z https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4811704#M436607 <P>Thanks. I did nothing extra but seems to be working again now.&nbsp;</P> Thu, 07 Nov 2024 15:48:06 GMT https://helpforum.sky.com/t5/Broadband/Broadband-blocking-octopus-energy-website-and-app/m-p/4811704#M436607 peteruns 2024-11-07T15:48:06Z