topic Re: Keep losing WIFI in Broadband

Keep losing WIFI

Karlos1989. — Tue, 05 Nov 2024 18:10:05 GMT

Lost connection 3/4 times since Sunday. Once we reset everything it stays online for a while then disconnects and a solid red light appears on the hub.

Re: Keep losing WIFI

Addie15 — Wed, 06 Nov 2024 08:36:40 GMT

Hi there, @Karlos1989. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Keep losing WIFI

Karlos1989. — Wed, 06 Nov 2024 08:52:17 GMT

Sky broadband is still dropping out and not reinstalling. Can you call me or arrange a private chat to resolve the issue please? I'm at work so I won't be able to respond right away.

thank you, Karl

Re: Keep losing WIFI

Karlos1989. — Sun, 10 Nov 2024 09:33:54 GMT

Broadband still dropping out. Solid red light on broadband hub. LAN flashing every 5 seconds. Need an engineer to do a site visit and replace faulty equipment.

Re: Keep losing WIFI

Highlinder — Sun, 10 Nov 2024 10:37:12 GMT

@Karlos1989. Did you answer the private chat that Sky had opened with you before?