topic Re: WiFi completely down again in Broadband

WiFi completely down again

Upsetuseragai — Tue, 05 Nov 2024 15:42:27 GMT

No internet at all.

Re: WiFi completely down again

Chrisee — Tue, 05 Nov 2024 15:51:58 GMT

@Upsetuseragai if the hub is indicating it has lost connection (see https://www.sky.com/help/articles/hub-lights-explained-start) then run the Service Checker in the My Sky app over a mobile connection. If the loss of connection is recent it wont have picked it up but it should tell you if Sky are aware of an isssue affecting your line. If it doesnt call Sky and report the fault.

Re: WiFi completely down again

Upsetuseragai — Tue, 05 Nov 2024 15:55:16 GMT

Have done all that several times. It seems to happen often and need an engineer to fix something with the optic fibre. This time I can't seem to get the option