topic Issues with internet connection in Broadband

Issues with internet connection

OGBO — Tue, 05 Nov 2024 13:02:41 GMT

I am experiencing more drop outs on Internet and this is causing issues for me, as I work from home.
When doing check - I've had 2 different readings - one saying there's an issue and then another saying everything is ok - when clearly it isn't.
I have recently upgraded and will be moving to fibre by end of month. Is there anything that can be done between now and installation as I cannot have the instability?

many thanks in advance

Re: Issues with internet connection

TimmyBGood — Tue, 05 Nov 2024 13:14:29 GMT

@OGBO wrote:

I have recently upgraded and will be moving to fibre by end of month. Is there anything that can be done between now and installation as I cannot have the instability?

Unfortunately where a property is flagged as being due to have FTTP installed, it can be very difficult for an ISP to get any maintenance done on the soon-to-be -obsolete copper circuit. You'll need to persist with logging an issue with Sky.

Re: Issues with internet connection

RachelBarlow — Tue, 05 Nov 2024 13:42:54 GMT

I am having exactly the same issues yesterday and today!