topic Re: Broken router in Broadband

Broken router

KatiePenny — Tue, 05 Nov 2024 11:38:12 GMT

Good morning.

During the night, a glass was knocked over and some of the contents landed on the router. Though it has been drying for over several hours, it will no longer power on when reconnected with the power adapter.

Re: Broken router

Chrisee — Tue, 05 Nov 2024 11:59:54 GMT

@KatiePenny you need to talk directly to Sky to getvthe unit replaced so I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broken router

Tom-W19 — Tue, 05 Nov 2024 12:02:27 GMT

Hi @KatiePenny

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broken router

Lisa-P1987 — Thu, 07 Nov 2024 10:56:53 GMT

We are still looking to help you KatiePenny . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks