https://helpforum.sky.com/t5/Broadband/No-Internet-for-a-week/m-p/4809136#M435860 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/157355">@triciac</a>&nbsp;</P> <P>Presumably you've reported this to Sky, who in turn will have notified Openreach to investigate and fix. Openreach aim to fix faults in two working days but it depends on where and what the fault is. As fellow customers we can't give a fix eta.&nbsp;<BR /><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Tue, 05 Nov 2024 10:43:41 GMT Daniel0210 2024-11-05T10:43:41Z https://helpforum.sky.com/t5/Broadband/No-Internet-for-a-week/m-p/4809127#M435856 <P>When will my Internet be restored it's been a week now also no phone&nbsp;</P> Tue, 05 Nov 2024 10:39:08 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-for-a-week/m-p/4809127#M435856 triciac 2024-11-05T10:39:08Z https://helpforum.sky.com/t5/Broadband/No-Internet-for-a-week/m-p/4809136#M435860 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/157355">@triciac</a>&nbsp;</P> <P>Presumably you've reported this to Sky, who in turn will have notified Openreach to investigate and fix. Openreach aim to fix faults in two working days but it depends on where and what the fault is. As fellow customers we can't give a fix eta.&nbsp;<BR /><BR />The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Tue, 05 Nov 2024 10:43:41 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-for-a-week/m-p/4809136#M435860 Daniel0210 2024-11-05T10:43:41Z