topic Broadband stops working in Broadband

Broadband stops working

PCRBM1978 — Mon, 04 Nov 2024 22:40:45 GMT

Since Thursday 31st my broadband is not working properly. System check say all good but broadband not working most of the time. Without it again and sky help is just a joke! No one to speak to... replies are just a script... just fix it!

Re: Broadband stops working

Chrisee — Tue, 05 Nov 2024 08:51:45 GMT

@PCRBM1978 it should be possible speak to an agent by staying on the line and not accepting ofers of a text etc.

However if thecsystem is telling you there is a known fault there is nothing you or Sky can do until it is fixed and nobody can tell you when thst will be

Re: Broadband stops working

PCRBM1978 — Wed, 06 Nov 2024 21:16:25 GMT

Thanks. Today the reply was that the issue is outside the house... an Open Rach engineer was called. I hang up and 10 minutes after the internet was on. And just now, at 9:00pm out of nothing it ernt dead again. Always fails at 10:30...but today was earlier. And always comes back at 12am next day (today was at noon)... agent was dismissive and not interested. Maybe i should stop paying... after 6 days with no resolution.

Re: Broadband stops working

Meatandcheesey — Wed, 27 May 2026 18:56:21 GMT

Same complaints. We are ready to move because we are reliant on broadband for work and we have 6 sky pucks so we can't watch tv most days. Or we can but what's the point when it's going to drop out every 30 mins which means the whole mesh has to reset taking 5 mins. As formula one fans we dare not rely on sky but instead connect one puck to an EE wirelesss data router. It's a sad state of affairs after all these years