topic Issue with school VPN in Broadband

Issue with school VPN

davekay81 — Mon, 04 Nov 2024 17:27:35 GMT

My Fiancé has had no issues connecting via the VPN on her school issued laptop until a few weeks ago. The laptop will connect to our WiFi but then would find the VPN. We have tried turning the Router off and on but it still won't connect. Have any broadband settings or services changed on Sky's end that may have caused this?

tha ka

David

Re: Issue with school VPN

TimmyBGood — Mon, 04 Nov 2024 17:29:42 GMT

@davekay81 wrote:

Have any broadband settings or services changed on Sky's end that may have caused this?

If that's a white Max Hub, then yes.

https://www.ispreview.co.uk/index.php/2024/06/isp-sky-broadband-uk-deploying-ip-address-sharing-via-map-t.html

Re: Issue with school VPN

davekay81 — Mon, 04 Nov 2024 17:35:58 GMT

Yes it is! What do I do to sort this issue? Opt out of something somewhere or do I have to fiddle with the hubs software?

Re: Issue with school VPN

TimmyBGood — Mon, 04 Nov 2024 19:02:27 GMT

@davekay81

You could try toggling UPnP to 'on' in the Max Hub admin settings in the My Sky app.

That should move Map-T from 8:1 to 1:1, which resolves the issue for some VPNs.