topic Re: No Internet in Broadband

No Internet

Onthewall_27 — Sun, 03 Nov 2024 11:15:10 GMT

This is actually outrageous I can not do anything loading anything takes the most patience 😒

Wifi was fine on the 1st November now it's just gone mad and nothing works, you try to call sky and u can't even get through to the tech team just a bot, as for them updating u doesn't really happened and hasn't I'm starting to get annoyed I have things to do

Re: No Internet

caesarome — Sun, 03 Nov 2024 12:10:17 GMT

@Onthewall_27

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Re: No Internet

Onthewall_27 — Mon, 04 Nov 2024 15:20:54 GMT

This didn’t work I’ am still without WiFi and my data is running very low and haven't heard from sky in 3 days nore can I contact them

Re: No Internet

caesarome — Mon, 04 Nov 2024 17:14:36 GMT

@Onthewall_27

What was the result of the line test ?

Lies

Onthewall_27 — Wed, 06 Nov 2024 15:58:35 GMT

I was sent a text at 12pm saying the issue in my area was resolved come back and it's doing that same thing that it was last week not working and completely shut off but can't even get through to anyone from sky 😅