https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4808265#M435627 <P>Hi</P><P>&nbsp;</P><P>There is a broadband outage. It has been nearly for 10 days. Have you experienced such a long period?</P> Mon, 04 Nov 2024 14:50:12 GMT Mira2 2024-11-04T14:50:12Z https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4808265#M435627 <P>Hi</P><P>&nbsp;</P><P>There is a broadband outage. It has been nearly for 10 days. Have you experienced such a long period?</P> Mon, 04 Nov 2024 14:50:12 GMT https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4808265#M435627 Mira2 2024-11-04T14:50:12Z https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4808292#M435629 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4237680">@Mira2</a>&nbsp;</P> <P>The fix time will depend on what it is and where it is. If Openreach need to dig up the road or pavement they have to seek permission from the local authority then get a team together to carry out the work.</P> <P>&nbsp;</P> <P>The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.<BR /><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A> <BR /><BR />If you have a total loss of service and it isn’t fixed after two full WORKING days <STRONG>from when you notify Sky of the fault, </STRONG>you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).</P> Mon, 04 Nov 2024 15:11:04 GMT https://helpforum.sky.com/t5/Broadband/Broadband-outage/m-p/4808292#M435629 Daniel0210 2024-11-04T15:11:04Z