topic Re: Broadband Internet keeps dropping (not wifi) in Broadband

Broadband Internet keeps dropping (not wifi)

Steers79 — Fri, 01 Nov 2024 10:51:27 GMT

Back again,

This has still not been fixed, despite a visit from an engineer who said it had.

The middle light, the Internet, keeps dropping at least twice per day. We are paying quite a lot for our broadband and if we can get it fixed will look to switch to a mobile provider or even Elon Musks services.

Can someone please help, I suspect we'll need an engineer again

Re: Broadband Internet keeps dropping (not wifi)

Addie15 — Sat, 02 Nov 2024 09:06:01 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband Internet keeps dropping (not wifi)

Addie15 — Mon, 04 Nov 2024 14:08:36 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Broadband Internet keeps dropping (not wifi)

Morecambebay99 — Mon, 04 Nov 2024 14:13:07 GMT

I'm having the same problem, drops 5/6 day and very little internet access after midnight.

Open Reach came this morning, said he had sorted the problem in the box in the village, did no work in the house and went. 2 minutes later, amber light, another 2 minutes and Sky saying all fixed!!!

Re: Broadband Internet keeps dropping (not wifi)

Steers79 — Mon, 04 Nov 2024 14:47:27 GMT

Hi, this is an intermittent fault that we are monitoring following resetting the router, as you advised. The fault needs to stay open for longer so we can see if it will reoccur. Which it has twice today. 10.05 and 13.43.

Re: Broadband Internet keeps dropping (not wifi)

Steers79 — Mon, 04 Nov 2024 14:49:41 GMT

So frustrating and has been going on for a long time. If it's not fixed soon I will explore mobile providers (our backup anyway) or even starlink. I'm not a BT engineer but it feels like an overload or bandwidth issue on the exchange end. Certainly a provision to thr building issue.

Re: Broadband Internet keeps dropping (not wifi)

Steers79 — Mon, 04 Nov 2024 20:54:03 GMT

And now at 16.14 also. So reset of the router did not work as fault still active.