topic Re: Advisor in Broadband

Advisor

KERRY+CHLOE — Sat, 02 Nov 2024 12:22:07 GMT

Hello, I have returned my old sky equipment but you keep asking me to send it!

Re: Advisor

KERRY+CHLOE — Sat, 02 Nov 2024 12:23:24 GMT

Re: Advisor

KERRY+CHLOE — Sat, 02 Nov 2024 12:23:40 GMT

Re: Advisor

Daniel0210 — Sat, 02 Nov 2024 12:28:19 GMT

@KERRY+CHLOE
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

Your images have been rejected as Sky don't like proof of posting on here.

I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Advisor

Daniel0210 — Sat, 02 Nov 2024 12:32:28 GMT

@KERRY+CHLOE

Now escalated.

Re: Advisor

Greenfingers001 — Sat, 02 Nov 2024 12:41:11 GMT

Thanks for escalating this. We’ve sent @KERRY+CHLOE an invite to chat.

Re: Advisor

Mr+Flibbles+86 — Mon, 04 Nov 2024 13:08:20 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks