topic Re: Download speed does not meet guarantee in Broadband

Download speed does not meet guarantee

Kelvin93 — Mon, 04 Nov 2024 09:03:56 GMT

My download speed is terrible, it does not get up to 16mps and never has achieved those speeds. Virgin are now in the area and offer hundreds of megs per second and good download speeds. I'm looking to change provider as I'm not paying more for an inferior service that does not live up to what is should.

Re: Download speed does not meet guarantee

Chrisee — Mon, 04 Nov 2024 09:36:47 GMT

@Kelvin93 how are you measuring speeds. If its on a device connected by WiFi it is likely you end up measuring the speed of the WiFi connection in your home. Buying the fastest possible broadband wont necessarily improve those speeds. Virgin and Sky hubs normally have very similar wifi performance.

Re: Download speed does not meet guarantee

Kelvin93 — Mon, 04 Nov 2024 09:47:06 GMT

I've went off multiple devices in my home. One being right next to the router and another being upstairs. Do you have a preferred test for download speeds?

I've been offered download speeds of 132mps from your competitor at a cheaper rate than I'm currently paying.

Re: Download speed does not meet guarantee

TimmyBGood — Mon, 04 Nov 2024 10:43:43 GMT

@Kelvin93 wrote:

Do you have a preferred test for download speeds?

Only a device connected by ethernet cable removes the local wireless environment as a factor.

@Kelvin93 wrote:

I've been offered download speeds of 132mps from your competitor

Not our competitor: only other Sky customers are likely to respond to a forum post.

Re: Download speed does not meet guarantee

cuke — Mon, 04 Nov 2024 10:25:21 GMT

@Kelvin93 wrote:
My download speed is terrible, it does not get up to 16mps and never has achieved those speeds. Virgin are now in the area and offer hundreds of megs per second and good download speeds. I'm looking to change provider as I'm not paying more for an inferior service that does not live up to what is should.

If you are on a copper connection then Sky fibre would possibly be able to also offer 'hundreds of megs per second' as well.

If you put in your address here https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome and post up in this thread then we'd be able to give you an informed answer. Please blank out your address before posting.

Re: Download speed does not meet guarantee

Kelvin93 — Mon, 04 Nov 2024 11:17:17 GMT

Ignore this post, thought it linked to sky enployees. I'll speak to them directly but Virgin are offering better speeds and prices as an FYI

Re: Download speed does not meet guarantee

TimmyBGood — Mon, 04 Nov 2024 11:23:17 GMT

@Kelvin93

Virgin can always offer higher speed bands over their own private coaxial cable network than is physically possible for any ISP using Openreach copper phone lines (FTTC)

Watch out for the end of minimum term price jump though.