topic Re: Cancel contract in Broadband

Cancel contract

Michal77 — Mon, 04 Nov 2024 09:46:45 GMT

Some one cancel us contract it is mistake we don't cancel nothing we need that internet and visit.

Re: Cancel contract

Daniel0210 — Mon, 04 Nov 2024 10:05:06 GMT

@Michal77 wrote:
Some one cancel us contract it is mistake we don't cancel nothing we need that internet and visit.

Your post in difficult to fully understand. Have you been notified another isp are taking over your Broadband at your address? If so it sounds like someone has applied for Broadband and has provided an incorrect postcode or house number. If that's the case you need to contact Sky asap.

As long as you’re services are not restricted due to a missed payment/s you can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile. Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Cancel contract

Michal77 — Mon, 04 Nov 2024 11:26:37 GMT

Hi ok I write you all story.We finishing contract with virgin Media and make a new one of you company sky. We waiting for start kithub broadband and visiting 11 th of that month engineer to turn on you sky at us house. Friday someone write us email that everything has been canceled.This must be some mistake, we didn't cancel anything. please confirm this cancellation and send the router.

Re: Cancel contract

Daniel0210 — Mon, 04 Nov 2024 11:29:12 GMT

@Michal77

Okay. Firstly you aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

You will need to call Sky to clarify what's happening with your order. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile. Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.