topic Mr in Broadband

Mr

jccmurray1972 — Mon, 04 Nov 2024 09:31:47 GMT

Constantly having to reboot the entire system - impossible to tell if the issue is with the Broadband / the WiFi / the Hub or Sky Q hardware ... constantly getting the error message stating that Sky Q is no longer connected to the internet. Despite the Router having all 4 lights illuminated Green ... after several re-boots of the broadband and the Sky Q it finally all connects - but we're having to do this daily multiple times. I've just ordered a new Sky Q main box and hope this resolves the issue -

Re: Mr

Addie15 — Tue, 05 Nov 2024 09:08:46 GMT

Hi there, @jccmurray1972. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mr

Tom-W19 — Thu, 07 Nov 2024 10:03:48 GMT

Hi @jccmurray1972

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.