topic Re: Sky max in Broadband

Sky max

Richard202 — Mon, 04 Nov 2024 06:33:41 GMT

My new sky max keeps dropping out regularly despite us also upgrading to fibre optic also. Any ideas why this is happening. It's almost everyday.

Re: Sky max

Chrisee — Mon, 04 Nov 2024 06:59:10 GMT

@Richard202 do you mean that the hub loses its connection to the line several times a day or your devices lose their connection to the hub? The two have quite different causes but the LEDs on the hub should tell you if it is the hub losing the connection. If it is then you have a line issues which needs reporting so it can be fixed.

If its the WiFi signal in your home assuming the hub is out in the open then you may nedd to get some WiFi extenders

Re: Sky max

Richard202 — Mon, 04 Nov 2024 07:08:26 GMT

Thank you for the reply. It is the WiFi that's dropping out. How do order extra pod extenders?

Re: Sky max

Chrisee — Mon, 04 Nov 2024 07:11:26 GMT

@Richard202 if you haven't already bought the Sky WiFi Max add-on you will need to do that to get the pod extenders which cancome as part of that bundle the follwing link explains how it works see https://www.sky.com/help/articles/sky-wifi-max