topic Re: WiFi dropping out in Broadband

WiFi dropping out

DJP1234 — Tue, 29 Oct 2024 18:16:23 GMT

Sky q box drops connection to router every single day. Been like this for months. Reset router and seems fine for a few hours. Mini boxes can't connect, apps keep dropping out. Completely a waste of money paying for this service. Had to rest router to get the Sky sports + app on last night. Done all usual stuff but getting a bit tiresome now.

Re: WiFi dropping out

Tom-W19 — Wed, 30 Oct 2024 09:24:40 GMT

Hi @DJP1234

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi dropping out

Tomie — Wed, 30 Oct 2024 09:29:19 GMT

I am having exactly the same problem. It's not worked correctly since I upgraded to Fibre.

How do I contact Sky to get this resolved?

Re: WiFi dropping out

Mr+Flibbles+86 — Fri, 01 Nov 2024 09:38:07 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: WiFi dropping out

Tomie — Sun, 03 Nov 2024 20:25:24 GMT

Yes please. I have WiFi dropping out every 10 minutes.