topic Re: Poor speeds - what are my options? in Broadband

Poor speeds - what are my options?

Samanthac315 — Sun, 03 Nov 2024 17:26:31 GMT

Hi,

I have sky wifi max & full fibre 100 but I'm getting poor speed generally & poor signal strength in certain parts of the house too. The system checker says I've gone below the min guarantee speed for more than 3 days in a row so I'm eligible for a refund or to cancel.

What I'd really like is something to fix it rather than money back. I've tried a tp link extender & this has helped a bit in that location but not so much the rest of the house.

Can someone tell me my best options with sky before I call?

Thanks 🙂

Re: Poor speeds - what are my options?

TimmyBGood — Sun, 03 Nov 2024 17:37:03 GMT

@Samanthac315

Are you sure it's full fibre? An optical connection should always be able to deliver the guaranteed minimum speed to the router (or be repaired to do so) : it's not like legacy copper in that respect.

Re: Poor speeds - what are my options?

Samanthac315 — Sun, 03 Nov 2024 17:41:54 GMT

Yes I'm sure. Sky Full Fibre 100

Re: Poor speeds - what are my options?

TimmyBGood — Sun, 03 Nov 2024 17:45:48 GMT

@Samanthac315

And has Sky formally notified you of an option to cancel early?

Re: Poor speeds - what are my options?

Samanthac315 — Mon, 04 Nov 2024 16:45:11 GMT

Yes they have

Re: Poor speeds - what are my options?

TimmyBGood — Mon, 04 Nov 2024 16:51:00 GMT

@Samanthac315

I'd say that's rather odd: they should be investigating why the full fibre circuit isn't delivering the speed to the Hub. Standard optical cabling is capable of delivering multi-gigabit when functioning correctly: the speed limit is actually in the ONT hardware.

Re: Poor speeds - what are my options?

Samanthac315 — Mon, 04 Nov 2024 17:08:21 GMT

I've just spoken to sky and they are sending out a wifi max pod to help with the dead-spots and refunding 1 month of the broadband cost as they confirmed it's been below the min guarantee speed for 3 consecutive days. If I continue to have problems then I call again & they'll send an engineer out to check eveything.

Thanks anyway