Sky speed guarantee claim

webbo999 — Sun, 03 Nov 2024 15:40:03 GMT

Does anyone know how to claim for slow broadband speeds? Sky seem to make it extremely hard to raise an issue and get a credit

Re: Sky speed guarantee claim

TimmyBGood — Sun, 03 Nov 2024 15:45:07 GMT

@webbo999

Sign in to Service Checker to check the broadband speed to your hub. If it’s fallen below your Guaranteed Minimum Download Speed for 3 days in a row in the last 30 days, get in touch to claim money back.

We’ll credit you 1 month’s broadband subscription (excluding any discounts or offers, Sky Talk and any Add Ons like McAfee, Sky Broadband Boost or Sky WiFi Max).

And if you want to you can:

Change your broadband package with no upfront fees; or

Cancel with no early termination charges at any time within your contract (minimum term).

Good to know:

You can only claim money back once within your contract.

You must be a fibre broadband customer to claim.

You can't use a broadband speed checker from another website.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

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Sky speed guarantee claim

Re: Sky speed guarantee claim