topic Re: moving home in Broadband

moving home

Sh4nnen — Tue, 14 May 2024 13:37:48 GMT

Hello, can someone tell me how to change my address on my broadband? we are moving house in a few weeks and want to make sure wifi is set up and changed but when i put in my new address i got told to 'get in contact' but cant get through to anyone

Re: moving home

Chrisee — Tue, 14 May 2024 13:49:13 GMT

@Sh4nnen moving broadband is far more complicated than just changing the address. You need to go here https://www.sky.com/moving-home and start the process but do note the minimum lead time is 2 weeks to dort out a connection at your new address.

Re: moving home

TimmyBGood — Tue, 14 May 2024 13:56:15 GMT

@Sh4nnen

As @Chrisee indicates, broadband does not follow an ISP router around the national Openreach network, and has to be specifically commissioned at the new address which can have a considerable lead time.

'Get in contact' may mean that Sky cannot offer the same service at the location you are moving to as you have now.

Putting the address into the BT Wholesale Availability Checker should indicate the possible broadband types at that location.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: moving home

Parul1 — Sun, 03 Nov 2024 15:26:55 GMT

I'm moving home in the next month. How do I transfer my Wi-Fi to the next property which has? Talk talk

Re: moving home

TimmyBGood — Sun, 03 Nov 2024 15:37:51 GMT

@Parul1

You don't 'transfer WiFi'

If you wish Sky to remain your ISP (and particularly if you are currently within a minimum contract term) then you need to book a Home Move, through which Sky takes over the broadband circuit to the new address.

The current ISP there isn't significant unless it's unusual circumstances (such as TalkTalk using a CityFibre optical connection)

Re: moving home

ECH853 — Sun, 10 Nov 2024 16:17:44 GMT

I am literally moving next door and want to take my broadband/landline with me but I have to call them - why can't I just do it on line?

Re: moving home

Highlinder — Sun, 10 Nov 2024 16:42:31 GMT

@ECH853 Here a link to do a home move.

https://www.sky.com/moving-home#ready-to-get-in-touch

Re: moving home

dmacl1983 — Thu, 25 Sep 2025 09:32:07 GMT

Every time I click that link, I get a message saying to try again later.

I've tried on multiple days and at various different times of day too...

Re: moving home

JimM1 — Thu, 25 Sep 2025 09:42:03 GMT

@dmacl1983 The old fashioned way is just as good, you call sky on the landline or a sky mobile, dial 150 and see if they can take care off it for you!

Re: moving home

dmacl1983 — Thu, 25 Sep 2025 09:47:31 GMT

Not ideal whilst at work though!

Thankfully there's still a few weeks til I actually need it to go live at the new address, so it's not urgent at this point.

Just annoying.

Re: moving home

JimM1 — Thu, 25 Sep 2025 09:50:02 GMT

@dmacl1983 Technology, just never works when you need it too!

Re: moving home

dmacl1983 — Thu, 25 Sep 2025 09:57:18 GMT

Tell me about it.

I had to actually phone them to get it installed in the first place as they couldn't get it done online for some reason.