topic Broadband keeps disonnecting in Broadband

Broadband keeps disonnecting

rugbymalc — Sun, 03 Nov 2024 12:58:53 GMT

Hi my broadband constantly diconnects. I have trued all the sky fixes but problem persusts. Can anyone help resolve this probkem.

Addie15 — Mon, 04 Nov 2024 08:49:31 GMT

Hi there, @rugbymalc. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

rugbymalc — Tue, 05 Nov 2024 11:35:21 GMT

Thanks. Sky team got me running by a hard reset of the hub. I lasted for about an hour and it's now dropping as soon as you try to go onto the Internet. Please help ant more ideas?. I honestly don't know why I'm paying for something I am not getting. Can anyone sort this for me?