https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4806730#M435210 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4236172">@Timjacob</a>&nbsp;standard advice is to check the lights on the the hub -see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>&nbsp;- If they show the hub has lost connection to the line and a simple reboot doesn't sort the issue is to log into the My Sky app and see if the service checker tells you Sky are aware of a fault affecting your line. Don't worry if it says everything is fine as that was the position when it last tested the service. </P> <P>&nbsp;</P> <P>If it doesnt tell you it's a known fault call Sky their lines are open from 8am to 9pm&nbsp;</P> Sun, 03 Nov 2024 07:15:56 GMT Chrisee 2024-11-03T07:15:56Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4806639#M435143 <P><SPAN>I have tried turning router box on and of a few times leaving it off for min at a time. WiFi still not working. Cables are fine, have not moved any equipment.&nbsp;</SPAN></P> Sat, 02 Nov 2024 21:47:34 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4806639#M435143 Timjacob 2024-11-02T21:47:34Z https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4806730#M435210 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4236172">@Timjacob</a>&nbsp;standard advice is to check the lights on the the hub -see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>&nbsp;- If they show the hub has lost connection to the line and a simple reboot doesn't sort the issue is to log into the My Sky app and see if the service checker tells you Sky are aware of a fault affecting your line. Don't worry if it says everything is fine as that was the position when it last tested the service. </P> <P>&nbsp;</P> <P>If it doesnt tell you it's a known fault call Sky their lines are open from 8am to 9pm&nbsp;</P> Sun, 03 Nov 2024 07:15:56 GMT https://helpforum.sky.com/t5/Broadband/WiFi-down/m-p/4806730#M435210 Chrisee 2024-11-03T07:15:56Z