topic Re: Connection keeps dropping in Broadband

Connection keeps dropping

Sam282 — Sun, 03 Nov 2024 00:40:34 GMT

Internet connection keeps dropping multiple times a day, drops every 15 minutes to an hour for about 10-15 minutes at a time.

Re: Connection keeps dropping

Sticks23xx — Sun, 03 Nov 2024 01:39:39 GMT

We are having the same issue, since yesterday

Re: Connection keeps dropping

Sai24 — Sun, 03 Nov 2024 01:57:20 GMT

Happens with mine too, not sure how to fix it.

Re: Connection keeps dropping

HenryF1 — Sun, 03 Nov 2024 03:13:52 GMT

We've got the same/similar problem. Orange middle light. Pulled out wires for ten minutes before reconnecting. Still no luck.

Re: Connection keeps dropping

Chrisee — Sun, 03 Nov 2024 06:48:15 GMT

First point loss of service after midnight is often linked to overnightbmaintenance so if the service is back by morning irs safe to assume that was the cause. Frequent service drops however points to a line issue which needs reporting so it can be looked into. Sky's lines should be open by 8am

Re: Connection keeps dropping

Sam282 — Sun, 03 Nov 2024 07:20:56 GMT

@Chrisee

Thanks for your response however

It is not just at midnight or just after it's also been happening throughout the day.

Thanks for the information about their customer service opening time as it looks like that is most likely my only solution to stop the connection repeatedly dropping.

Re: Connection keeps dropping

Shyly — Sun, 03 Nov 2024 08:03:28 GMT

Been having the same issue since early evening yesterday

Re: Connection keeps dropping

Chrisee — Sun, 03 Nov 2024 08:26:59 GMT

@Sam282 that reply was to all of the posters in the thread several of whom were posting after midnight. In your case talking to Sky is sensible.