topic Broadband down in Broadband

Broadband down

SGreen1 — Sat, 02 Nov 2024 21:49:55 GMT

Broadband has gone down but checked online test and saying no issues everything is working fine when clearly it is not as I am sat here with an amber light on internet on the router and no internet!

Re: Broadband down

Chrisee — Sun, 03 Nov 2024 07:39:01 GMT

@SGreen1 the standard advice is to check the lights on the the hub which you have done -see https://www.sky.com/help/articles/hub-lights-explained-start - If they show the hub has lost connection to the line and a simple reboot doesn't sort the issue is to log into the My Sky app and see if the service checker tells you Sky are aware of a fault affecting your line. Don't worry if it says everything is fine as that was the position when it last tested the service.

If it doesnt tell you it's a known fault call Sky their lines are open from 8am to 9pm

Re: Broadband down

Shyly — Sun, 03 Nov 2024 07:42:01 GMT

I've been having this issue since early evening yesterday and the issue is still happening

Re: Broadband down

Shyly — Sun, 03 Nov 2024 07:52:41 GMT

I have as well but my lights are amber

Re: Broadband down

Chrisee — Sun, 03 Nov 2024 08:14:23 GMT

@Shyly amber internet light =lost connection which is either caused by a fault on your line or something affecting a number of lines. Not unusual on a Saturday night for some numpty to drive into a street cabinet or take out a pole but it could be any number of other issues..

Check if Sky are saying they already know as explained above if not give them a call.