topic Re: Poor WiFi Speed in Broadband

Poor WiFi Speed

LannaPlanna — Wed, 30 Oct 2024 07:15:16 GMT

We have been through a process of gradually upgrading our Sky broadband package all the way up to Gigafast.

What has become apparent is not only that we are not getting anything near the speeds we are paying for but over the past few years we probably never have even on the other packages.

The speeds are so poor and variable it's a joke.

Have tried to get help from Sky on this trying various thinga but what they need to do is send and engineer which they struggle to do.

Does anyone else have a similar problem?

Re: Poor WiFi Speed

Tom-W19 — Thu, 31 Oct 2024 09:47:02 GMT

HI @LannaPlanna

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor WiFi Speed

Addie15 — Sat, 02 Nov 2024 09:50:15 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.