topic Change the move home date in Broadband

Change the move home date

SinYing — Sat, 02 Nov 2024 08:27:10 GMT

The move home date is changing. I changed the installation date of new home in the app. But I can't change the termination date of the existing home. Please kindly advise. Thank you.

Re: Change the move home date

Chrisee — Sat, 02 Nov 2024 08:30:35 GMT

@SinYing you are best advised to call Sky and speak to the Home Movers team directly. Depending on how closecthevorginal date was they maybe able to getvthe switch re-arranged but Broadband moves require action by Openreach who can be very inflexible.

Re: Change the move home date

SinYing — Sat, 02 Nov 2024 11:10:19 GMT

May I have Home Mover team contact number?

It is very difficult to reach the customer service of Sky.

thank you.