topic Paused Device in Broadband

Paused Device

HMiles — Fri, 01 Nov 2024 19:15:40 GMT

My fire stick says "this device is paused" and to go to the My Sky app. My Sky app says it isn't paused. Have tried resetting fire stick, router and pod. Have tried forgetting network and rejoining both manually and via wps but I'm not getting anywhere. Does anyone have any idea what to do? Thanks

Re: Paused Device

GD1 — Fri, 01 Nov 2024 19:40:36 GMT

@HMiles Your my Sky app wouldn't show details of a firestick, if the message is on the firestick then it's more likely a issue with that rather than your broadband connection especially so if no other devices are affected.

Re: Paused Device

TimmyBGood — Fri, 01 Nov 2024 19:48:21 GMT

@GD1 wrote:

@HMiles Your my Sky app wouldn't show details of a firestick,

I think it's a plausible message if the individual device control possible within WiFi Max (aka Parental Controls) is in effect.

@HMiles do you have a white Max Hub?

Re: Paused Device

HMiles — Fri, 01 Nov 2024 20:02:43 GMT

Yep the white hub. There's two devices listed as "generic android" on My Sky which I think must be the 2 fire sticks I've got.

Re: Paused Device

TimmyBGood — Fri, 01 Nov 2024 20:22:32 GMT

@HMiles

There are reports of something similar with Firesticks behind Xfinity gateways, and Xfinity is Comcast, which is also Sky.