https://helpforum.sky.com/t5/Broadband/Why-do-sky-use-community/m-p/4805329#M434783 <P>Why do sky push you to posting on a community rather than just helping you with your issue or giving you a clear channel to speak to customer service. Is it because they are A) cheap B) lazy C) don't care D) all of the above??</P> Fri, 01 Nov 2024 13:44:17 GMT Whyfi 2024-11-01T13:44:17Z https://helpforum.sky.com/t5/Broadband/Why-do-sky-use-community/m-p/4805329#M434783 <P>Why do sky push you to posting on a community rather than just helping you with your issue or giving you a clear channel to speak to customer service. Is it because they are A) cheap B) lazy C) don't care D) all of the above??</P> Fri, 01 Nov 2024 13:44:17 GMT https://helpforum.sky.com/t5/Broadband/Why-do-sky-use-community/m-p/4805329#M434783 Whyfi 2024-11-01T13:44:17Z https://helpforum.sky.com/t5/Broadband/Why-do-sky-use-community/m-p/4805348#M434792 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4199757">@Whyfi</a>&nbsp;nobody forces you to post here but like many other companies Sky find running a forum can help,answer many queries faster and cheaper than a call to customer services especially at busy times. The forum has been running for 14 years and this posts show you some stats&nbsp;<A href="https://helpforum.sky.com/t5/Community/It-s-Sky-Community-s-14th-Birthday/ba-p/4792628" target="_blank">https://helpforum.sky.com/t5/Community/It-s-Sky-Community-s-14th-Birthday/ba-p/4792628</A>&nbsp;</P> <P>&nbsp;</P> <P>If you have ever had to run a customer service operation you would know the cost of answering a call is not cheap diverting queries onto the web resources, social networks and forums reducess those costs and for many customers is a good outcome. As I said whether you wish to use it is up to you.</P> Fri, 01 Nov 2024 13:57:53 GMT https://helpforum.sky.com/t5/Broadband/Why-do-sky-use-community/m-p/4805348#M434792 Chrisee 2024-11-01T13:57:53Z