topic Re: WiFi connection is very poor in Broadband

WiFi connection is very poor

PeteG1 — Thu, 31 Oct 2024 18:59:28 GMT

My WiFi signal is very poor across the house despite the router being in the same position as the old BT one. The TV in the next room won't connect at all apart from through WPS but forgets it after powering down. Upstairs signal very patchy, daughter cannot connect with her TV at all.

Please advise, I am thinking about moving back to BT if not resolved.

Thanks

Re: WiFi connection is very poor

Tom-W19 — Fri, 01 Nov 2024 11:14:49 GMT

Hi @PeteG1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection is very poor

Addie15 — Sun, 03 Nov 2024 11:41:09 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.