topic Re: Losing connection in Broadband

Losing connection

NikitaI — Thu, 31 Oct 2024 18:33:39 GMT

Over the past two evenings I keep losing connection. The lights on my hub keep changing from all green to orange on the internet and voice. Then the internet light goes off completely and then back on. Itll be okay for 20 mins then do it again and it goes on for hours. When I run tests it says it's all fine. I called 150 and they said there's an issue with my home set up but I can't find anyway to sort that or report a fault.

Re: Losing connection

Tom-W19 — Fri, 01 Nov 2024 11:08:56 GMT

Hi @NikitaI

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147