topic Re: WiFi on Android in Broadband

WiFi on Android

Saeran — Thu, 31 Oct 2024 20:36:14 GMT

After recently moving to Sky from VirginMedia, I keep having an annoying issue with the WiFi connection to my mobile.

Even though it says that the connection is excellent, pages fail to load and when I do a speed check it states that the internet is "unstable".

The only way to resolve this I have found is to turn off and on the WiFi on my phone so it reconnects to Sky WiFi.

This is very poor as I had no similar issues with VM.

I have the 'white' hub and have already turned off the shield and that makes no difference.

Pretty unhappy as a new customer...

Re: WiFi on Android

Chrisee — Fri, 01 Nov 2024 07:53:09 GMT

@Saeran if other devices are connecting check the network settings on the phone and try testing it near the hub to remove any issues with range. Unless the phone is very old it should not have an issue with the higher WiFi security level the new hub offers normally leaving devicesctomget all settings automatically from the router is tge best choice.

Although some older devices can have issues with the new hubs I have seen no other reports with Android phones.what model is it and Is it a UK model as there could be an issue with the wider range of WiFi channels the Sky hub can use which vary between markets.

Re: WiFi on Android

Saeran — Fri, 01 Nov 2024 09:34:50 GMT

I'm sat about 2m from the router (hub) and I have these issues.

The phone is a Pixel 6xl, a newish phone. It is definitely something to do with Sky's equipment, as I said I never had this issue with VirginMedia.

Re: WiFi on Android

Saeran — Wed, 06 Nov 2024 21:17:41 GMT

Thanks for not even bothering to reply sky. Four hours to reply you state? What a load of rubbish.

Re: WiFi on Android

Chrisee — Wed, 06 Nov 2024 21:27:03 GMT

@Saeran forum members customers like yourself and reply as and when we have time (hint the "not an employee" tag is a clue). Given your attitude I dont feel able to help further. .

Re: WiFi on Android

Saeran — Wed, 06 Nov 2024 21:37:59 GMT

I wasn't asking you to so get off your high horse. I want an Sky representative to reply.

Re: WiFi on Android

Chrisee — Wed, 06 Nov 2024 21:43:22 GMT

@Saeran good luck with that but a few seconds research would have told you the forum is customer to customer support.

Re: WiFi on Android

Saeran — Wed, 06 Nov 2024 21:48:24 GMT

That's funny as it plainly is not, as Sky employees reply when they want to.

Re: WiFi on Android

Chrisee — Wed, 06 Nov 2024 22:25:04 GMT

@Saeran clearly you know more than I do so please wait for a reply from Sky.