topic Re: No network connection in Broadband

No network connection

RoseFrancis0806 — Tue, 29 Oct 2024 12:39:20 GMT

I have turned off router and Restarted router and reset sky glass and still no network connection

Re: No network connection

Greenfingers001 — Wed, 30 Oct 2024 09:05:10 GMT

Hi there @RoseFrancis0806 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No network connection

Colleen2003 — Wed, 30 Oct 2024 09:13:27 GMT

My wi-Fi is not working

Re: No network connection

Highlinder — Wed, 30 Oct 2024 11:25:26 GMT

@Colleen2003 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: No network connection

Mr+Flibbles+86 — Fri, 01 Nov 2024 09:04:11 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks