topic Re: Internet down in Huddersfield in Broadband

Internet down in Huddersfield

rickfishherring — Tue, 22 Oct 2024 00:54:58 GMT

No internet in Huddersfield sky becoming a joke no news on when or how it will be fixed !

Re: Internet down in Huddersfield

Matt446 — Tue, 22 Oct 2024 01:01:41 GMT

Same issue, down for almost 2 hours, Sky 'Check' indicates no faults... however does not give any check times past 19:40

Re: Internet down in Huddersfield

Daniel0210 — Tue, 22 Oct 2024 06:13:58 GMT

At the time of night you've both posted it could be maintenance taking place. Whenever possible this is carried out overnight to keep disruption to a minimum as most customers are asleep. If it hasn't returned this morning give Sky a call to report it.

Re: Internet down in Huddersfield

Kerry135 — Thu, 31 Oct 2024 09:18:03 GMT

No WiFi in Huddersfield HD4 no phone lines it is not acceptable my 85 year old mother in law is without a phone line sort it out asap sky and I want money off our bills

Re: Internet down in Huddersfield

Daniel0210 — Thu, 31 Oct 2024 10:56:36 GMT

@Kerry135
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

Has she / you reported it to Sky?

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).