topic Re: Devices keep being booted off the wifi in Broadband

Devices keep being booted off the wifi

pete+h124 — Wed, 30 Oct 2024 12:36:09 GMT

We have 2 Huawei mobiles in the house and 1 of them has, for a while now, been suddenly showing connected to the network but no internet access every time I change rooms or even turn around without moving rooms. The action of turning off then on the phones wifi will reconnect but its seriously annoying. The second phone was fine but over the last week or so has started to have the same issue with the same solution. Recently went to stay with friends and the phones connected to their (non-sky) wifi network with no problem and no drop-outs.

Has anyone else seen an issue like this ?

It's very frustrating when in the middle of something and the connection drops for no disernable reason, please help.

Re: Devices keep being booted off the wifi

Tom-W19 — Thu, 31 Oct 2024 10:55:35 GMT

Hi @pete+h124

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Devices keep being booted off the wifi

pete+h124 — Thu, 31 Oct 2024 11:38:43 GMT

Ok I will wait for the invite

Thanks