topic Tv won’t connect to internet whatsoever it’s done reset, restart both in Broadband

Tv won’t connect to internet whatsoever it’s done reset, restart both

Elena13 — Wed, 30 Oct 2024 17:17:55 GMT

I have tried everything what could be done to connect my Samsung tv to Sky WiFi

the other devices in my house working perfectly fine with the internet besides the Samsung tv

is there any chance to know what I can do

before it was working just fine since I move to sky internet it's stopped working

Re: Tv won’t connect to internet whatsoever it’s done reset, restart both

Chrisee — Wed, 30 Oct 2024 17:32:00 GMT

@Elena13 if you have a white Sky hub go into the settings for the hub in the My Sky app go into the Advanced `settings choose WiFi security and change tge level from WPA3T to WPA2 which should allow your TV to connect.

Re: Tv won’t connect to internet whatsoever it’s done reset, restart both

Elena13 — Wed, 30 Oct 2024 19:16:03 GMT

Thank you so much, that worked

will I be charged for this ?
if I have done this change?
also I forgot to mention I have talk to someone form Sky and just advise to get in contact with the TV provider 🙄 but I couldn't the tv was fine just using another internet service