topic Re: Router keeps needing reseting in Broadband

Router keeps needing reseting

Stephen1344 — Tue, 29 Oct 2024 09:59:59 GMT

My router keeps needing to be reset. This was frequate when first being installed a few time a week then seem to improve for a few months and now doing it again twice to three time in one day.

Re: Router keeps needing reseting

Tom-W19 — Wed, 30 Oct 2024 09:04:45 GMT

Hi @Stephen1344

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Router keeps needing reseting

Stephen1344 — Wed, 30 Oct 2024 13:37:33 GMT

Thank you for your reply and have spoken to a sky representative. I cannot reset my router unless being at home was hopping that the was a solution via my Sky App but no such luck

Re: Router keeps needing reseting

Mr+Flibbles+86 — Fri, 01 Nov 2024 09:03:45 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks