topic New hub in Broadband

New hub

DudleyH — Wed, 30 Oct 2024 13:13:40 GMT

still waiting for my new sky broadband hub. I'm a new customer and my account went live on Monday, so I've got no internet

Re: New hub

cookiemonsteruk — Wed, 30 Oct 2024 13:17:35 GMT

@DudleyH

Does it say anything in my orders on your my sky app?

Re: New hub

DudleyH1 — Wed, 30 Oct 2024 13:24:56 GMT

Still pending on app. It's for a superfast broadband

Re: New hub

cookiemonsteruk — Wed, 30 Oct 2024 13:28:01 GMT

@DudleyH

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for a red and blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: New hub

Mr+Flibbles+86 — Wed, 30 Oct 2024 14:17:25 GMT

Thanks for escalating this. We’ve sent an invite to @DudleyH to chat.

Re: New hub

Mr+Flibbles+86 — Fri, 01 Nov 2024 14:23:38 GMT

We are still looking to help you @DudleyH . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: New hub

DudleyH1 — Fri, 01 Nov 2024 14:46:06 GMT

Phoned up sky. My address was not right. Sorted now and there going to send me a hub.