https://helpforum.sky.com/t5/Broadband/Constantly-Slow-Internet-Speed-Since-August/m-p/4802343#M434205 <P>Update...Just called the hotline and troubleshoot for 45 mins.<BR />They will post me a new router, hope this help...</P> Wed, 30 Oct 2024 13:12:46 GMT TCH21 2024-10-30T13:12:46Z https://helpforum.sky.com/t5/Broadband/Constantly-Slow-Internet-Speed-Since-August/m-p/4802272#M434186 <P>Hi Sky Community Team,</P><P>&nbsp;</P><P>I hope this message finds you well.</P><P>I am reaching out to seek assistance regarding a persistent issue I have been experiencing with my broadband service.</P><P>I have been subscribed to a 500 Mbps plan, but my actual speeds have consistently been below 70 Mbps across all devices since August, both wired and wireless.</P><P>&nbsp;</P><P>Here are some steps I have already taken to troubleshoot the problem:</P><OL><LI>Reset all my devices multiple times.</LI><LI>All the light signal are normal</LI><LI>Connected my computer directly to the router using a LAN cable, yet the speed remains below 70 Mbps.</LI></OL><P>Despite trying these measures, the issue continues, and I am unsure how to proceed.</P><P>Could you please help?</P><P>I would greatly appreciate your advice.</P><P>&nbsp;</P><P>Thank you very much.</P> Wed, 30 Oct 2024 12:11:00 GMT https://helpforum.sky.com/t5/Broadband/Constantly-Slow-Internet-Speed-Since-August/m-p/4802272#M434186 TCH21 2024-10-30T12:11:00Z https://helpforum.sky.com/t5/Broadband/Constantly-Slow-Internet-Speed-Since-August/m-p/4802343#M434205 <P>Update...Just called the hotline and troubleshoot for 45 mins.<BR />They will post me a new router, hope this help...</P> Wed, 30 Oct 2024 13:12:46 GMT https://helpforum.sky.com/t5/Broadband/Constantly-Slow-Internet-Speed-Since-August/m-p/4802343#M434205 TCH21 2024-10-30T13:12:46Z