topic Re: VPN Cisco AnyConnect Disconnecting in Broadband

VPN Cisco AnyConnect Disconnecting

Somersetlu — Tue, 29 Oct 2024 17:01:56 GMT

Hi There,

I am using Cisco AnyConnect for my work VPN. It seems to constantly be disconnecting with my Sky Broadband, this has only started happening since upgrading to Sky Broadband Ultrafast1.

Any suggestings on how to resolve this?

Many thanks

Re: VPN Cisco AnyConnect Disconnecting

Highlinder — Wed, 30 Oct 2024 11:51:06 GMT

@Somersetlu Did you also have to change router?

Re: VPN Cisco AnyConnect Disconnecting

Somersetlu — Wed, 30 Oct 2024 12:26:47 GMT

@Highlinder My router was changed to the black sky broadband hub

Re: VPN Cisco AnyConnect Disconnecting

Highlinder — Wed, 30 Oct 2024 12:27:57 GMT

@Somersetlu Which one did you have before?

Re: VPN Cisco AnyConnect Disconnecting

Somersetlu — Wed, 30 Oct 2024 17:52:45 GMT

@Highlinder i previously had the Sky hub

pictures of both below

Re: VPN Cisco AnyConnect Disconnecting

Highlinder — Wed, 30 Oct 2024 21:30:48 GMT

@Somersetlu Have you tried to Enable UPnP to see if this helps with the VPN. This can be done loggining into the router. You will need to check the tab that it is on.

Re: VPN Cisco AnyConnect Disconnecting

Somersetlu — Thu, 31 Oct 2024 11:22:04 GMT

@Highlinder just checked the router settings and UPnP was already enabled

Re: VPN Cisco AnyConnect Disconnecting

Pola — Wed, 01 Oct 2025 10:42:52 GMT

I'm having the same issue only my router is the old black sky box. My Cisco work VPN keeps dropping in and out of connection. Any suggestiosn on how to fix this as I'm unable to get in contact with sky. There is no number for them and the auto bot is useless. My UPnp is turned on so I don't know what else to try. Thank you

Re: VPN Cisco AnyConnect Disconnecting

SteveG1969 — Tue, 10 Mar 2026 17:32:52 GMT

Hi i have started having these issues too. Unable to get any support from sky.

Re: VPN Cisco AnyConnect Disconnecting

JimM1 — Tue, 10 Mar 2026 17:39:53 GMT

@SteveG1969 Then if you cannot contact them have you tested at other sites, VPN software is not a support item.

Re: VPN Cisco AnyConnect Disconnecting

Chrisee — Tue, 10 Mar 2026 18:08:41 GMT

@SteveG1969 Sky have told us that the issues with AnyConnect should have been solved. Can you confirm that you have a white Sky hub?

Re: VPN Cisco AnyConnect Disconnecting

SteveG1969 — Tue, 10 Mar 2026 21:27:31 GMT

No, i have a black Sky Hub. - SR203