topic Re: Slow broadband/signal dropping in Broadband

Slow broadband/signal dropping

BarbaraT — Tue, 29 Oct 2024 08:58:13 GMT

Since yesterday our Broadband has been very slow and has been dropping out. I've reset the Sky Q box and the router to no effect. The online tester has shown no faults anywhere 3 times. I called the technical helpline (and got cut-off), but on my second call the automated check found a fault in the in-home setup however when I finally got to speak to a person, I got cut-off again.

Re: Slow broadband/signal dropping

Tom-W19 — Wed, 30 Oct 2024 09:01:20 GMT

Hi @BarbaraT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Slow broadband/signal dropping

Mr+Flibbles+86 — Fri, 01 Nov 2024 09:02:21 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks