Internet issue WiFi

Brettg1 — Wed, 30 Oct 2024 08:08:45 GMT

The last few weeks our internet has been very intermittent, it costly cuts off or stops working, also upstairs it's not very good at all we have a booster on out landing and it still struggling to be used on tvs etc upstairs saying there's not internet connection! Even not when I was trying to do this message the internet cut of 3 times and I have to wait for it to come back to carry on!

Re: Internet issue WiFi

Chrisee — Wed, 30 Oct 2024 08:18:06 GMT

@Brettg1 check that it is a WiFi issue than an issue with the connection to the exchange by checking the leds on your hub see https://www.sky.com/help/articles/hub-lights-explained-start

Assuming it is a WiFi issue check that the booster is the right type and matches your hub as for example older Sky boisters wontvwork with the new white Sky Max hub.. Assuming tge boister is compatable then move it closer to the hub say in the downstairs hall as boosters need a strong signal from the hub to work. That alone might help but in manybhomes you need morectgan a simple booster to give coverage. Sj]ky will sell you a package called WiFi Max which comes with the new white hub and up to 3 matched extenders as explained here https://www.sky.com/help/articles/sky-wifi-max or you can buy one of the many third party whole home WiFi kitsxwhuch can work out cheaper in the long run.

topic Internet issue WiFi in Broadband

Internet issue WiFi

Re: Internet issue WiFi